Terms and Conditions
1. Deposits and Bookings
No contract shall exist between the Client, which expression shall include all persons on whose behalf the Client books, and Ski Peak Limited (hereinafter called Ski Peak) until a Booking Form signed by the Client and an appropriate deposit has been received and confirmed in writing by Ski Peak. Deposits and insurance premiums are not refundable unless we are unable to accept your booking.
There will be no surcharges levied once the full payment of your holiday has been received by Ski Peak. All prices have been based on an exchange rate of €1.20 = £1.00 and known costs as at 1st October 2016.
3. Financial Security
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Ski Peak Limited, and in the event of their insolvency, protection is provided for the following:
1. non-flight packages commencing in and returning to the UK;
2. non-flight packages commencing and returning to a country other than the UK;
3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK;
4. accommodation only bookings;
1, 2, 3 and 4 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Ski Peak Limited.
4. Cancellation by the Client
Cancellation shall take effect only when written notification from the person signing the booking form is received by Ski Peak. Cancellation fees shall be levied according to the period by which cancellation precedes departure and are expressed by a percentage of the total holiday price (inclusive of extras) as follows: loss of deposit up to 30 days before departure, 75% up to 15 days before departure, 100% if less than 15 days before departure. You may change your booking up to 14 days before departure by transferring it to another person if you are unavoidably prevented from travelling, and the transferee meets any conditions which may apply to the holiday and agrees to the terms of the booking agreement. The right of transfer is subject to the payment of an administration fee of £25 per person (plus appropriate holiday insurance premium) together with all additional charges of whatever sort imposed by the suppliers providing the component parts of your holiday charges.
(i) Where you do not suffer personal injury or death, Ski Peak accepts liability should any part of your holiday arrangements booked with us not be as described in the brochure and not be of a reasonable standard. Subject to (iii) below, we will pay you reasonable compensation if this affects the enjoyment of your holiday. Any sums received by you from suppliers, such as from airlines due to the Denied Boarding Regulations 1992 (in this case sums paid by the airline constitute the full amount of your entitlement to compensation for all matters flowing from the airline's action) will be deducted from any sum paid to you as compensation by Ski Peak.
(ii) Where you suffer death or personal injury as a result of an activity forming part of your holiday arrangements with Ski Peak, we accept responsibility subject to (iii) and (v) below. Where such death or personal injury arises in the course of air travel, rail travel, sea travel or hotel accommodation, our liability and/or the amount of compensation you will receive will be limited in accordance with the provisions of any relevant International Conventions.
(iii) Ski Peak accepts liability in accordance with (i) and (ii) above unless the cause of the failure in your holiday arrangements or any death or personal injury you may suffer is not due to any fault on the part of Ski Peak or its servants, agents or suppliers, and was your own fault, or the actions of someone unconnected with your holiday arrangements or due to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by ourselves or our servants, agents or suppliers even with the exercise of all due care.
(iv) It should be noted that the acceptance of liability on our part referred to in (i), (ii), (iii) above is subject to assignment by you to Ski Peak of your rights against any servant, agent or supplier of Ski Peak which is in any way responsible for the failure of your holiday arrangements or any death or personal injury you may suffer.
(v) Where you book an optional excursion or make further arrangements for your holiday whilst in resort, or where you book such an excursion or make such extra arrangements through Ski Peak, whether before departure or whilst in resort, and make payment for such excursion or extra arrangements directly to the relevant supplier, Ski Peak accepts no liability for any failure in such arrangements, or any death or personal injury which you may suffer.
6. Baggage of the Client
All baggage and personal possessions remain at all times and in all circumstances at the owner's risk except where Ski Peak has proved to be negligent.
7. Complaints by the Client
Should you have any cause for complaint whilst on holiday, our local representatives should be immediately advised of your dissatisfaction so that remedial action, where possible, can be taken without delay. If you wish to pursue a claim against us, written notice must be given to us no later than twenty eight days after the end of your holiday.
These conditions and any contract to which they apply are governed in all respects by English Law.
Ski Peak Limited.
Windwhistle, Crossways Road, Grayshott, Surrey, GU26 6HD
Telephone: 01428 608070
Fax: 01428 608071